Privacy.Just your journey.

Platform has no accounts or advertising. The beta apps collect analytics to help us test and improve Platform. Production will have no app analytics. This website offers optional PostHog page-view analytics.

Platform is a free, non-commercial project operated by Immanuel Lam in Sydney, with co-founder Hunter Balderson. We do not sell personal information and do not use it for advertising.

Use at your own risk

Platform is a guide, not a guarantee. Transport times, maps and alerts can be wrong, late or missing, and Platform is not an official Transport for NSW service. Check station signs, announcements and official sources before you travel, and never use Platform while driving or near a platform edge or road in a way that distracts you. Your use of Platform is subject to our terms of use and disclaimer, which limit our liability to the extent the law permits.

Your location

Platform asks for location permission to show your position and move an active journey forward. Active journey tracking uses that location on your device. On iPhone, iOS shows its location indicator while background tracking is active. On Android, Platform shows a foreground-service notification. Ending the journey stops the tracking service.

On Android, the Nearby screen sends your current latitude and longitude to Platform’s server to find stops around you. The server uses them for that request and does not retain those coordinates in application logs or trip history. Platform does not make them available to another rider.

Motion & Fitness

On iPhone, Platform can use Motion & Fitness data to tell walking from riding. This setting is optional, and the data stays on the phone.

Saved trips and trip history

Platform stores completed trips on your device for 90 days so it can suggest regular journeys. It saves the trip’s start, destination and planned services, not a GPS trace or route recording. You can delete one trip or all history at any time. History stays on the device. On iPhone, optional regular-trip suggestions are also calculated on the device.

Saved trips stay on Android devices. On Apple devices, saved trips can sync through your private iCloud account so they remain available on your devices. Platform does not run its own account service for this sync.

What our servers see

If you use cloud journey planning, Platform sends your chosen start and destination to Transport for NSW through our proxy. This is separate from the location and completed-trip history stored on your device. That history is not sent to Platform’s servers.

The app requests live transport data through Platform’s server (api.platformtransit.com), which keeps Transport for NSW API credentials off your phone. Requests contain the public data being asked for, such as a stop or service. The server keeps short-lived technical logs, including IP addresses, for reliability and abuse prevention. It does not use these logs to build a profile. Cloudflare processes API traffic as Platform’s security and routing provider.

Notifications

Android journey notifications and iPhone get-off and interchange alerts are generated on the device. When remote Live Activity updates are enabled on iPhone, Platform sends the Live Activity push token, service identifiers, planned stops and timing to its server. The server sends updates through the Apple Push Notification service. This data does not include your GPS position.

Trip sharing

Trip sharing is available in the beta. If you create a link, Platform uploads a short-lived journey snapshot containing the planned route, named stops, progress estimate, timing, delay status and service alerts. It does not include your GPS location, device identifier or vehicle identifier. Anyone with the code or link can view the snapshot until you stop sharing or its fixed eight-hour expiry. The link is a bearer credential, so only send it to people you trust.

Maps and this website

The iPhone and iPad app uses Apple Maps. The Android app loads map styles and tiles from CARTO. Live trip pages on this website use MapLibre with OpenFreeMap and OpenStreetMap data. These providers receive ordinary network information, such as an IP address, when they deliver a map. Platform does not send a trip code or journey snapshot to CARTO or OpenFreeMap.

This website sets no cookies. Page assets and fonts are served from this domain. Your theme and app-preview choices are saved in your browser’s local storage. The homepage uses your browser’s user agent locally to select the Android preview on Android, and the iPhone preview on other devices. Platform does not save or send that user agent for this feature. You can change either choice on the page.

The homepage asks api.platformtransit.com for the public count of trips tracked with Platform. That request carries no cookie, identifier or journey data.

Website analytics

Website analytics is off until you allow it below. We use PostHog to count visits to public pages during website testing, until 30 November 2026 at 00:00 Sydney time. Collection then stops automatically. We send the page path and a random identifier held only in page memory. The identifier changes on each page load, so these counts are page views, not a count of distinct people. We do not create person profiles, record sessions, capture clicks or form text, or send query strings, URL fragments, referrers, location or journey data. Shared trip pages are excluded.

Requests go through astro.platformtransit.com to PostHog US Cloud, where analytics data is processed in the United States. Network providers receive your IP address when delivering requests. We disable PostHog IP-based geolocation. Analytics identifiers are not stored in cookies or local storage. Your allow or decline choice is stored in this browser's local storage. We respect Do Not Track and Global Privacy Control. You can turn analytics off here at any time; this stops future collection but does not delete events already sent.

Changes

Platform updates this policy when a feature changes how the apps or website handle data.

Contact

Questions about privacy? Email [email protected].